Frequently asked questions.

DeskStack is a fully managed, custom tailored helpdesk for your team — a shared inbox, ticketing, and case management running on your own private instance. We handle the setup, hosting, and maintenance, so you get a professional support desk without the technical overhead.

Email is the core — every message becomes a trackable ticket in one shared inbox. But DeskStack isn't email-only; you can bring other support channels into the same workspace so your whole team works from one place.

A plain shared mailbox gets messy fast — no ownership, no status, no history. DeskStack adds assignments, statuses, tags, internal notes, automations, and reporting on top, so nothing slips through the cracks and you can see how your team is doing.

DeskStack is fully managed and gives you your own private, branded instance — not a seat in a shared, multi-tenant tool. Pricing stays simple and predictable instead of climbing per-seat tiers, and our team handles setup, migration, and maintenance for you.

Get in touch and we'll have a short discovery call to understand how your team works. We then configure your instance, connect your mailboxes, migrate your history, and walk you through it — you're usually live within days.

Most teams are live within days, not weeks. Because DeskStack is fully managed, we do the connecting, configuring, and migrating — there's no implementation project on your side.

No. DeskStack is fully managed — we handle the technical setup, hosting, email configuration, and ongoing maintenance. Your team just needs to know how to use a shared inbox.

Yes. We migrate from tools like Zendesk, Freshdesk, and Help Scout, or from a plain Gmail/Outlook inbox, including your conversation history, so your team picks up right where it left off.

Get in touch and we'll walk you through a live look at how DeskStack would work for your team before you commit. Reach out to discuss trial options.

You can use your existing support addresses — like support@, help@, or info@yourcompany.com — and connect as many mailboxes as your plan allows. Everything routes into your shared inbox.

Yes. You keep your own address and branding — customers email the same place they always have, and it simply flows into DeskStack.

The one-time setup fee covers everything needed to get you live: provisioning your private instance, connecting and authenticating your mailboxes, applying your branding, configuring workflows, migrating your history, and a launch check — all handled by our team.

You pay a simple monthly rate per active user, plus a one-time setup fee to get started. See the Pricing page for current rates.

If your team grows into a higher tier, your monthly rate moves to that tier — and we'll always make the change clear before it takes effect. The Pricing page shows how the tiers work.

Yes. You can add or remove users as your team changes, and your billing adjusts accordingly.

DeskStack is billed monthly with no long-term lock-in — you can cancel at the end of a billing period. Get in touch if you'd prefer an annual arrangement.

We accept standard business payment methods. Reach out and we'll share the current options available for your region.

We're happy to talk — get in touch and tell us about your organization, and we'll see what we can do for nonprofits and early-stage startups.

Your data is yours. Before you leave you can export it, and after cancellation we retain or delete it in line with our Privacy Policy and Terms of Service.

Every plan includes the core helpdesk: a shared inbox, ticketing, assignments, statuses, tags, internal notes, canned replies, automations, and reporting — plus your own branded, private instance, fully hosted and maintained by us.

You can connect multiple mailboxes into one workspace; the exact number depends on your plan. If you need more, just ask.

Yes — that's the whole point. Your team shares one inbox with assignments, internal notes, and clear visibility into who's handling what, so two people never reply to the same ticket.

Yes. Email is the foundation, and you can bring additional support channels into the same shared inbox so everything lives in one place.

Each client runs on its own isolated, dedicated instance — never shared multi-tenant. We use encryption in transit, role-based access controls, options like 2FA and single sign-on, monitoring, and managed daily backups.

Yes. Managed daily backups are part of the service, so your data is protected as part of our hosting.

We monitor the platform continuously and maintain it for you. Formal uptime commitments can be arranged as part of a written agreement — get in touch if you need an SLA.

Your data lives on your own dedicated instance on monitored cloud infrastructure. For details on data location and international transfers, see our Privacy Policy.

You do. You retain ownership of your data at all times — we only process it to run the service for you, as described in our Terms and Privacy Policy.

Yes. You can request an export of your data while your subscription is active, in a standard format.

No. We don't use your customer data to train third-party public AI models. Any AI-assisted features process your data only to help you, as described in our Privacy Policy.

You're not on your own — DeskStack is a managed service. Reach our team and we'll help with questions, changes, or issues. You can always email us at support@deskstack.app.