Everything your support team needs, in one place.
A complete case management and ticketing platform — omnichannel intake, automations, reporting, AI assist, and enterprise security, all fully managed.
Shared inbox & ticketing
Turn every message into a trackable ticket: assignments to a person or whole team, tags, statuses, internal notes, @mentions, saved replies, custom fields, merge, snooze, followers, and a unified global inbox.
Omnichannel intake
Email, live chat, a contact-form portal, WhatsApp, SMS, Telegram, Facebook, and X — every channel becomes a ticket in the same queue.
Self-service knowledge base
Publish a branded help center so customers can find answers themselves and deflect routine tickets before they reach your team.
Automations & workflows
If-this-then-that workflows, smart routing, round-robin assignment, auto-replies, office hours, out-of-office, send-later, and a Kanban board.
Reporting, CSAT & wallboards
Conversation, productivity, and satisfaction reports, customer CSAT ratings, time tracking, CSV export, custom dashboards, and real-time office wallboards.
AI assist
AI-drafted replies in your brand voice, thread summaries, instant translation, and smart categorization to help your team move faster.
Metrics & reporting
Full visibility into queue workload, team productivity, and response and resolution performance — with SLA tracking, trends over time, and exportable data, so you always know where things stand.
Branded as yours
Fully branded as you: your logo, colors, custom domain, branded email templates, custom ticket-number formats, and dark mode.
Integrations & API
Slack, Jira, WooCommerce, your CRM, and more — plus a full API, webhooks, and custom modules to build anything.
Built on a proven support workflow.
DeskStack runs on a mature, battle-tested helpdesk core — refined over years and used by thousands of teams — so the fundamentals just work.
Customer portal
Customers submit requests and check ticket status in a branded self-service portal.
Automated workflows
Set rules and automatic actions — routing, SLAs, aging alerts — to keep work moving on its own.
Customer fields
Capture and surface the customer information that matters, right beside every conversation.
Enterprise-grade security, built in.
Your own isolated instance on a monitored infrastructure, backed-up daily — with the access controls and data-handling enterprise teams expect.
Your own private instance
Every client runs on a dedicated, isolated instance — never shared multi-tenant.
Enterprise access controls
2FA, SAML SSO, OAuth, and LDAP, with role-based and per-mailbox permissions, reCAPTCHA, and IP restrictions.
Privacy & data protection
EU data residency, GDPR tooling, audit logs, no tracking pixels, mail signing, and managed daily backups.
Get DeskStack on your inboxes.
We'll configure everything around your real workflow and manage it for you.